Distributor TOWA Corporation Marketing Manager Yoshiko Ota Address 395 Mongaku-cho, Higashinakasuji-dori Shichijo-agaru, Shimogyo-ku, Kyoto 600-8222 Japan Telephone 81-(0)75-371-5421 E-mail nagomiyado@kyotowa.jp URL http://www.kyotowa.jp/ Necessary Charges Except for Cost of Goods Consumption tax, postage and service charges, except for cost of purchased goods, are the responsibility of the customer. Returns and Exchanges We will only exchange purchased goods or issue a refund when the wrong goods are delivered or if the delivered goods are flawed. Defective Products If the product you ordered is flawed or defective in any way, please send it back to us within 7 days of the date of delivery. We will also pay for the return shipping charges. We will send you a new product as soon as we can. Product Information Please see product introduction page. Inquiries For enquiries, please email or call us. nagomiyado@kyotowa.jp Tel: 81-(0)75-371-5421 Shipment When payment is made via bank transfer we will send the products you ordered as soon as we confirm the transfer. When the payment by payment on delivery or by credit card, we will send the products you ordered as soon as we confirm your order. Payment Bank transfer (advanced payment), payment on delivery, or credit card. Payment Expiration 10 days Accepted Return Period Within 7 days from the date of delivery Product Return Postal Charges If the product is defective, we will pay for the return postage.